Faq’s

Our onboarding process involves the following steps:

• Initial Enquiry: Contact us to express your interest in our services.
• Consultation: Schedule a consultation to discuss your needs and goals.
• Assessment: Our team will conduct a comprehensive assessment to understand your individual requirements.
• Care Plan Development: We’ll develop a personalized care plan in collaboration with you and your support network.
• Agreement: Sign the service agreement outlining the terms, conditions, and supports you will receive.
• Commencement: Start receiving our tailored services as per your care plan.

We offer a range of ongoing supports, including but not limited to:

• Personal Care and Assistance
• Community Participation and Inclusion
• Therapy and Rehabilitation Services
• Skill Development Programs
• Short-Term Accommodation (STA) and Respite Care
• Mental Health Support
• Social and Recreational Activities

Our team can assist you in accessing additional supports by:

• Identifying and understanding your evolving needs.
• Connecting you with relevant services and professionals.
• Supporting you in navigating the NDIS system and updating your NDIS plan.
• Providing information and resources on available supports.

We advocate for our participants by:

• Actively listening to their needs and preferences.
• Representing their interests in meetings and interactions with other service providers or NDIS planners.
• Providing support and resources to empower participants to advocate for themselves.
• Ensuring participants’ rights are upheld in all aspects of service delivery.

If you have a complaint, you can:

• Contact Us: Speak to a staff member or contact our complaints officer directly.
• Submit a Complaint Form: Schedule a consultation to discuss your needs and goals. Fill out a complaint form available on our website or at our office.
• Follow-Up: We’ll acknowledge your complaint, investigate it thoroughly, and keep you informed throughout the process.
• Resolution: We aim to resolve complaints promptly and fairly. If you’re not satisfied with the outcome, you can escalate the matter to external bodies like the NDIS Quality and Safeguards Commission.

You can provide feedback by:

• Completing our feedback form available on our website and at our office.
• Speaking directly to a staff member.
• Emailing or calling our feedback team.
• Your feedback is valuable to us and helps us improve our services.

Our incident management procedure includes:

• Immediate Response: Ensuring the safety and well-being of all involved.
• Reporting: Recording the incident in our incident management system.
• Investigation: Conducting a thorough investigation to understand the causes and impacts.
• Resolution: Implementing corrective actions to prevent recurrence.

Review: Regularly reviewing incidents to identify trends and areas for improvement.

We support participants’ rights by:

• Providing services that respect their dignity, autonomy, and choices.
• Ensuring all interactions are person-centered and culturally sensitive.
• Educating participants about their rights and how to exercise them.
• Advocating for participants’ rights in all service areas.

The NDIS can:

• Provide funding for a range of supports and services tailored to your individual needs and goals.
• Enable you to participate more fully in the community.
• Support your independence and well-being.
• Offer access to therapies, equipment, and modifications necessary for daily living.
• Triplex Care is here to help you navigate the NDIS and make the most of your plan.

Our support coordinators assist participants by:

• Helping you understand and implement your NDIS plan.
• Connecting you with service providers and coordinating the supports you need.
• Monitoring the effectiveness of supports and making necessary adjustments to your plan.
• Providing ongoing advice and resolving any issues that may arise.

We offer flexible respite care options, including:

• In-home respite care
• Short-Term Accommodation (STA)
• Day respite programs
• Emergency respite services

These options are designed to give primary caregivers a break while ensuring participants receive high-quality care.

In case of emergencies, we offer:

• 24/7 on-call support for urgent needs.
• Emergency respite care.
• Crisis intervention services.
• Assistance in developing emergency plans tailored to individual needs.

Yes, we provide transportation services to help participants

• Attend medical appointments.
• Participate in community and social activities.
• Access educational and employment opportunities.
• Travel to and from our service locations.
• Our vehicles are equipped to accommodate various mobility needs.

We offer a range of therapy services, including:

• Occupational therapy
• Physiotherapy
• Speech therapy
• Psychology and counseling services
• Art and music therapy
• Our therapists work with participants to achieve their individual goals and improve their quality of life.

We support participants’ educational needs by:

• Providing tutoring and academic assistance.
• Supporting the development of individualized education plans (IEPs).
• Facilitating access to educational programs and resources.
• Collaborating with schools and educational institutions to ensure inclusive education.

We assist participants in finding and maintaining employment by:

• Offering job readiness training and skill development.
• Providing support in job searching and applications.
• Assisting with workplace adjustments and accommodations.
• Offering ongoing support and mentorship.

We encourage community participation by:

• Organizing group activities and outings
• Supporting participants in joining local clubs and groups.
• Facilitating volunteer opportunities.
• Providing transportation and assistance to attend community events

Yes, we assist participants in obtaining and using technology and assistive devices by :

• Assessing individual needs and recommending suitable devices.
• Coordinating with suppliers and funding bodies.
• Providing training on how to use the devices effectively.
• Offering ongoing technical support and maintenance.

We uphold confidentiality and privacy by:

• Complying with all relevant data protection laws and regulations.
• Ensuring that all staff are trained in confidentiality protocols.
• Implementing secure systems for storing and managing personal information.
• Respecting participants’ privacy in all interactions and communications.